Privacy Policy

Last updated: 18 October 2026

1. Who We Are

FRANticc ("we", "us", "our") is a franchise discovery and research platform operated from India. We provide publicly available franchise and business data to help prospective investors make informed decisions.

2. Information We Collect

We collect only what's needed to run the platform:

Account data: Email address and (if you sign in with Google) name and profile photo via Google OAuth.
Contact and inquiry submissions: Name, email, phone number, and message content when you reach out or express interest in a franchise opportunity.
Payment data: When you make a purchase, Razorpay processes your card, UPI, or net-banking details. We never see your card number. We receive and store: your email and phone number entered at checkout, the Razorpay payment ID, the order ID, the amount, and the purchase type.
Usage data: Page views, click patterns, scroll depth, session duration, referring URL, device type, and approximate geographic region (country / state level) collected via Google Analytics 4. Data is pseudonymised; we do not link analytics sessions to your email unless you are signed in.
Advertising interactions: If you click a Google Ads link to reach our platform, Google attaches a click identifier (GCLID) so we can attribute conversions back to the ad that drove them. This is sent to Google Ads in aggregate.

3. Cookies and Tracking Technologies

FRANticc uses the following cookie categories. You can accept, reject, or review these choices any time via the cookie settings banner on the site.

Essential (always on): Authentication session tokens (Supabase), cookie-consent state, and security tokens. Without these the site cannot function.
Analytics (opt-in): Google Analytics 4 sets _ga, _ga_*, and related identifiers to measure aggregate site usage. These help us understand which content is useful; they do not identify you personally.
Advertising & Remarketing (opt-in): Google Ads sets NID, IDE, and _gcl_* cookies to measure ad-click conversions and to show you relevant FRANticc ads on other sites you visit. You can opt out at adssettings.google.com or via our cookie banner.
Payment processing: Razorpay sets session cookies during the checkout modal to protect against fraud. These persist only during the payment window.

We use Google Consent Mode v2 — if you decline analytics or advertising cookies, no identifiers are set and Google only receives anonymous signal pings for aggregate measurement.

4. How We Use Your Data

To respond to your inquiries and provide requested information
To connect you with franchise brands when you express interest
To process payments and deliver purchased content (Pro access)
To issue GST-compliant invoices for purchases
To detect and prevent payment fraud
To measure how our platform is used and improve it
To measure the effectiveness of our advertising and show relevant ads
To send occasional platform updates (only if you opt in)

5. Data About Brands

FRANticc aggregates publicly available business data about franchise brands. This includes data from public filings, published reports, and public-facing digital platforms. If you represent a brand and wish to correct, update, or remove data about your company, please contact us at [email protected].

6. Third-Party Services and Sub-Processors

We use a small number of trusted service providers to run the platform. Each is bound by its own privacy policy and data-processing terms. We do not sell or rent your personal data to anyone.

Supabase (database, authentication, edge functions) — supabase.com/privacy
Google Analytics 4 (platform usage measurement) — policies.google.com/privacy
Google Ads (conversion measurement, remarketing) — policies.google.com/technologies/ads
Razorpay (payment processing) — razorpay.com/privacy
Resend / Gmail (transactional emails: invoices, inquiry notifications) — resend.com/legal/privacy-policy
Hostinger (static site hosting, CDN) — hostinger.in/privacy-policy

Our platform may also contain outbound links to brand websites, government portals, and public data sources. We are not responsible for the privacy practices of those external sites.

7. Data Security

We use industry-standard security measures to protect personal data, including encrypted connections (HTTPS), secure database hosting with Row Level Security policies, HMAC-signed payment verification, and access controls. However, no method of transmission over the internet is 100% secure.

8. Data Retention

Purchase records and invoices: Retained for 7 years to comply with Indian tax laws (Income Tax Act, GST Act).
Franchise inquiries: Retained for 2 years so brands can follow up; deleted on request.
Analytics data: Retained for 14 months (the GA4 default) and then automatically purged.
Account data: Retained while your account is active. Deleted within 30 days of account deletion request.

9. Your Rights

You have the right to:

Request access to personal data we hold about you
Request correction or deletion of your personal data
Withdraw consent for analytics, advertising, or marketing communications at any time — via the cookie-settings banner on our site, or by emailing [email protected]
Opt out of Google's personalised advertising at adssettings.google.com
Lodge a complaint with a data protection authority (for example, the Data Protection Board of India under the Digital Personal Data Protection Act 2023)

10. Franchise Enquiries from US Brand Pages

If you submit an enquiry on a US brand page, we collect your name, email address, phone number, ZIP code, liquid capital range, preferred timeline, and any message you provide. We also log your agreement to be contacted, the exact consent wording accepted, and the time it was given.

We use this information solely to send your enquiry to the franchisor you selected. Where we have that franchisor’s franchise-development email address, we forward the enquiry immediately. If we do not, we retain it and submit it through the franchisor’s own enquiry form after confirming the correct channel. Your details are shared only with the franchisor you asked about.

FRANticc is not a franchise broker, agent or seller. Contact from a franchisor does not amount to an offer by FRANticc; any franchise offer can come only from the franchisor through its Franchise Disclosure Document.

To request access to or deletion of your enquiry details, or to withdraw consent to contact, email [email protected]. Withdrawal prevents your enquiry from being sent anywhere it has not already reached; any franchisor already holding your details manages them under its own privacy policy.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Material changes (for example, new data-processing activities) will be flagged with a banner on the site.

12. Contact Us

For privacy-related questions or data requests:

Email: [email protected]